About us
What we do
Our innovative and effective five-part Focus program is specifically designed to address the major problems plaguing customer-service facing staff.
What we specialize in:
High turnover
Low sales
Hiring difficulties
Communication struggles
Conflict
Lack of motivation and efficiency
Training & development stagnation
Why choose us
Unlike other firms, we put our focus where it counts the most - your team.
Why we're different:
Budget-friendly flat rate elimates costly hourly charges and surprise fees
Our leaders have decades of hands-on experience in a variety of customer service fields, along with expertise in both training and employee development
We provide both short and long term solutions, and work with you to integrate the plans regardless of any future team changes
We work with your team on their schedule. Nights, weekends, early mornings - we can accommodate you when you need us
Who we help
We specialize in working with businesses of all sizes, in and around Philadelphia, PA., including those in southern New Jersey and Delaware. We focus specficically on front-of-house and floor staff.
Industries we work with:
Retail
Hotel/hospitality
Restaurant/food service
