Retail Solutions

For retail stores in the Philly-area market, every customer interaction is a critical opportunity. You need a staff who can consistently create positive and efficient experiences and who feel confident engaging customers, showcasing products, and closing the sale.

 

FocusFront Solutions specializes in helping Philadelphia retailers by offering practical training and customized strategies focused on enhancing the in-store customer experience and boosting sales effectiveness.

 

We want every shopper leaving your store already planning their next visit. Discover our packages below, designed specifically turn interactions into results for retail establishments.

Package 1:  The "Sales Floor Experience" Audit

Focus: 

Quick diagnostic assessment of the customer experience from entrance to checkout.

 

Who it's for:

Retailers wanting a baseline understanding of their service strengths and weaknesses on the sales floor.

 

What you get:

  • Initial Consultation to understand brand, goals & challenges.

  • On-site observation 

  • Review of online reviews for themes related to staff helpfulness, store environment, checkout, etc

  • Brief interviews with management and 1-2 key sales associates

  • Concise report highlighting observed strengths, top 3-5 areas for improvement, and high-impact recommendations.

  • Debrief call/meeting to discuss findings.

 

Package 2: The "Retail Sales & Service Skills" Workshop

 

Focus: 

Targeted skills training for sales associates, cashiers, and other floor staff.

 

Who it's for:

Retailers wanting to train new hires, improve sales techniques and/or enhance customer engagement skills.

 

What you get:

  • Pre-workshop call with management to customize content & focus
  • On-site or Virtual Workshop covering topics such as:
    • Building Rapport
    • Identifying Customer Needs (Questioning & Listening)
    • Communicating Effectively
    • Suggestive Selling & Add-ons, Handling Objections & Closing Techniques
    • Efficient & Friendly Checkout Procedures
    • Service Recovery for Retail Issues
    • Best Methods for Selling Loyalty
  • Retail-specific role-playing scenarios.
  • Simple takeaway job aids/checklists.
  • Brief post-workshop summary for management.

Package 3: The "Retail Reputation Builder" Package

 

Focus: 

Improving online reviews and managing customer feedback related to the in-store experience.

 

Who it's for:

Retailers wanting to boost positive reviews about staff and store experience.

 

What you get:

  • Analysis of current online review profiles focusing on in-store experience comments.

  • Strategy session on:

    • Encouraging positive reviews

    • Crafting effective responses

    • Using feedback for staff coaching

    • Monitoring tools.

  • Customized review response templates

  • Checklist for ongoing retail reputation management.

Package 4: The "Ultimate In-Store Experience Program"

(Comprehensive Program)

 

Focus: 

In-depth, multi-phase program for significantly improving your customer's entire in-store experience while building a more confident and skilled sales team.

 

Who it's for:

Retailers wanting to create a standout in-store experience.

 

What you get:

  • Phase 1: Assessment: Extended observations, staff interviews, start-to-finish customer experience 
  • Phase 2: Custom Strategy & Training: Development of specific service/selling standards, multiple tailored workshops for sales team & management
  • Phase 3: Process Improvements: Focus on improving 1-2 key customer  points identified in Phase 1
  • Phase 4: Implementation Support: Regular check-ins, support during rollout, guidance on tracking key metrics 
  • Phase 5: Defined period of ongoing consultation