About us

Who we are

We're more than consultants; we're partners who genuinely understand the day-to-day realities of running a restaurant or retail business in today's economy. We know the constant juggle of managing staff, pleasing hard-to-please customers, and somehow protecting your margins against rising costs. FocusFront Solutions brings decades of front-line operational experience to the table, translating that knowledge into practical support for businesses like yours.

 

What we do

In today's economy, efficiency isn't a luxury – it's essential.  We help Philadelphia restaurants and retailers find and fix the hidden costs draining profits from their front-end operations. Forget vague consulting;  we dive deep into your day-to-day life, from customer arrival to payment and follow-up. We identify specific "profit leaks": wasted labor hours, process bottlenecks, costly errors, inefficient scheduling, and underutilized resources. Then, we partner with you to implement practical, targeted strategies that streamline processes, reduce waste, optimize staffing, and directly contribute to a healthier bottom line.

Retail

  • Checkout process improvements

  • Sales floor coverage & staff efficiency

  • Stock management & pricing accuracy 

  • Converting foot traffic
  • Return & exchange efficiency
  • Handling returns/complaints effectively
  • Loss prevention awareness
  • Creating customer loyalty
  • Onboarding & training for efficiency
  • Managing staff scheduling for peak times
  • Integrating online presence/BOPUS with physical store experience.
  • Communication and work relationships

 

Restaurants 

  • Reservation & host maximization 
  • Order accuracy & workflow improvement
  • Managing online reviews (Yelp, Google, TripAdvisor), Reservation/waitlist management issues
  • POS & technology utilization
  • Streamlining onboarding & training :
  • Labor scheduling & task efficiency
  • Upselling/cross-selling failures
  • Optimizing table turnover
  • Training seasonal staff quickly
  • Integrating online ordering smoothly with front-of-house
  • Communication and work relationships

Why choose us

  • Bottom-Line Focused: Our primary goal is to deliver tangible cost savings and efficiency gains you can see.
  • Practical & Actionable: We provide realistic solutions designed for the fast-paced reality of your business, not just theoretical reports.
  • Industry Specialists: We understand the unique demands of restaurants and retail - we speak your language and know what works.
  • Collaborative Partnership: We work with your team to implement changes effectively and ensure they stick.
  • Proactive Problem Solving: In challenging times, optimizing operations isn't optional. We help you build resilience and protect your profits.