Restaurant Solutions

In the Philly-area's competitive dining scene, exceptional front-of-house service is non-negotiable. It can mean the difference between the one-time guest and the once-a-week guest.   You need a well-trained, confident team to consistently deliver top-notch, polished service - and that's where we come in.

 

FocusFront Solutions works with restaurants like yours to provide targeted training and practical strategies specifically designed for hosts, servers, bartenders, and FOH management. Explore our tailored packages below, each designed to address common restaurant challenges that will turn your service from OK to outstanding.

Package 1: The "Front-of-House Performance" Audit

Focus:

Quick diagnostic assessment of guest-facing operations.

 

Who it's for:

Restaurants wanting a baseline understanding of their service strengths and weaknesses.

 

What you get:

  • Initial Consultation to understand concept, goals & challenges.
  • 2-4 hour on-site observation period 

  • Review of online reviews  for service-related themes.

  • Brief interviews with manager/s and 1-2 key FOH staff 
  • Concise report highlighting observed strengths, top 3-5 areas for FOH improvement, and high-impact recommendations.
  • Debrief call/meeting to discuss findings.

 

 

Package 2: The "Service Skills Booster" Workshop

 

Focus:

Targeting training for front-line staff on essential customer service skills.

 

 

Who it's for:

Businesses needing to onboard new staff, refresh existing team skills and/or address specific service complaints.

 

What you get:

  • Pre-workshop call to determine topics and skills to focus on
  • On-site or virtual workshop covering core topics such as:
    • Guest Greeting & Seating Protocols
    • Positive Communication & Active Listening
    • Reading Cues & Body Language
    • Effective Order Taking
    • Service Recovery & Complaint Handling 
    • Teamwork/Communication
    • Basics of Upselling/Suggestive Selling

  • Restaurant-specific role-playing scenarios.

  • Simple takeaway handouts/job aids for staff.
  • Brief post-workshop summary call/meeting/email to management.

 

 

Package 3: The "Restaurant Reputation Rescue" Package

Focus:

Improving online review scores and managing online reputation effectively.

 

Who it's for:

Restaurants struggling with negative online reviews or wanting to proactively build a stronger online presence.

 

What you get:

  • Analysis of current online review profiles 
  • Strategy session with management covering:

    • Encouraging positive reviews organically

    • Crafting effective responses

    • Turning negative feedback into operational improvements

    • Monitoring tools/best practices.                                                                                     

  • Customized review response templates
  • Checklist for ongoing reputation management.

 

 

Package 4: The "Total Guest Experience Transformation"

(Comprehensive Program)

Focus: 

In-depth, multi-phase program for significant improvement in service and operations quality 

 

Who it's for:

Restaurants committed to making service a key component of their success

 

What you get:

  • Phase 1, Assessment: Extended observations, staff interviews, start-to-finish guest experience
  • Phase 2, Custom Strategy & Training: Development of specific service standards, multiple tailored workshops for FOH team & management
  • Phase 3: Process Improvements: Focus on improving 1-2 key FOH processes identified in Phase 1 
  • Phase 4: Implementation Support: Regular check-ins, support during rollout, guidance on tracking key metrics
  • Phase 5: Defined period of ongoing consultation