Restaurant Solutions

In the Philly-area's competitive dining scene, exceptional front-of-house service is non-negotiable. It can mean the difference between the one-time guest and the once-a-week guest.   You need a well-trained, confident team to consistently deliver top-notch, polished service - and that's where we come in.

 

FocusFront Solutions works with restaurants like yours to provide targeted training and practical strategies specifically designed for hosts, servers, bartenders, and FOH management. Explore our tailored packages below, each designed to address common restaurant challenges that will turn your service from OK to outstanding.

Package 1: FOH Efficiency Audit 

Focus:

Restaurants wanting a clear diagnosis of their biggest front-of-house cost drains and efficiency issues with tangible and actionable recommendations

 

What we do:

  • On-site observation focusing on key workflows:

    • Host Stand/Reservations

    • Order Taking & POS Entry

    • Service Steps

    • Bussing/Table Turns,

    • Payment Processing

  • Review of relevant procedures 

  • Interviews with key staff/management

 

What you get:

  • A concise Efficiency Audit Report detailing:

  • Top 3-5 identified areas of inefficiency or cost leakage 

  • Specific examples observed.

  • High-level, actionable recommendations for improvement in those key areas.

 

Why this works:

This will quickly identify the major issues for immediate cost reduction and efficiency gains.

 

Package 2: Operational Streamline

 

Focus:

Restaurants ready to tackle specific, identified problems with guided implementation and team training.

 

 

What you get:

  • Includes everything in the FOH Efficiency Audit

  • Plus

    • Deeper dive into 1-2 agreed-upon high-priority areas

    • Development of streamlined, documented procedures for the chosen area/s

    • One targeted Team Training Workshop focused on implementing the new procedures for the selected area/s

 

Why this works: 

This will move you beyond identification to actively implementing changes and training staff in key high-impact areas to realize savings.

 

Package 3: Total FOH Optimization

Focus:

Restaurants seeking a comprehensive overhaul of their front-end operations for maximum efficiency, cost control, and long-term resilience.

 

What we do:

  • Comprehensive on-site observation across multiple shifts/days covering all FOH areas (Reservations, Hosting, Order Flow, Service Steps, POS Use, Payment, Complaint Handling, Opening/Closing, Staff Interaction)

  • In-depth review of existing procedures, schedules, and relevant operational data

  • Detailed interviews with management and key staff

  • Development of streamlined, documented procedures across multiple key FOH functions

  • Multiple Team Training Workshops 

  • Review and recommendations for optimizing labor scheduling templates

  • Assessment of POS/Tech utilization for efficiency gains

  • Guidance on implementing effective service recovery protocols

 

What you get:

  • Comprehensive FOH Optimization Report detailing findings and recommendations across all areas

  • A suite of documented SOPs for key FOH processes.

  • Delivery of multiple customized Team Training Workshops
  • Recommendations for optimized scheduling templates & tech use
  • Follow-up support 

 

Why this will cut your costs:

This is a deep, holistic approach aimed at maximizing efficiency, minimizing waste, optimizing labor spend, and reducing errors across the entire front-of-house operation for sustained profitability.